In this episode, we sit down with Steve Johnson, the original specialist insurer to the psychological professions, with unrivalled expertise in providing bespoke professional liability insurance solutions to counsellors, psychotherapists and coaches. Drawing on nearly four decades of experience, Steve explores the unique risks facing talking therapies professionals today, highlighting the critical importance of maintaining safe professional boundaries, managing unrealistic client expectations and navigating the opportunities and challenges of remote working. He shares practical, real-world insights to help practitioners protect their practice, their clients and themselves.

In this episode, we sit down with researcher and tattoo artist Brooklyn Bond to unpack how unconscious bias shapes every corner of the beauty and aesthetics sector. From appearance-based assumptions to LGBTQ+, neurodiversity, racial, religious, age and disability bias, Brooklyn reveals how snap judgements can influence consultations, impact effective communication and damage client trust. She shares practical, client-led strategies designed to break old habits, enhance self-awareness, build resilience and deliver safer, more inclusive care in an increasingly diverse industry.

In this episode, we welcome back Josie Winter, Clinical Lead of Advanced Clinical Solutions and creator of the Good Governance Review, the innovative digital tool that helps health and care providers assess their quality, safety, and compliance. Ahead of the Review’s exclusive rollout to Altea customers, Josie explains why effective governance focuses on people, culture, and continuous improvement rather than simple checklists. The conversation highlights how strong leadership, clear structures, and evidence-based practice can enhance accountability, build trust, and improve outcomes for both patients and staff.